Implementation & Operational Process Lead

Liverpool, United Kingdom
Project/Process/Performance Management
Last application date


No matter your dreams and ambitions, Maersk offers exciting career opportunities in a truly international working environment. With Maersk, the world becomes your workplace. You feel the diversity and dynamics of our international business from day one. We commit to providing the best possible development and career growth to all our employees.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Location of the role in the UK is flexible for the right candidate.

We offer

In this role you will have a chance to be responsible for managing Area owned new implementations and improving day-to-day processes aiming at improving internal productivity and customer experiences;

-Implementation of new accounts into the business environment whilst working closely with Commercial Managers, Customer Service Managers, Digital department and other stakeholders to achieve successful implementations;

-Managing complex internal and/or customer facing projects requiring dedicated implementation lead

-Providing customer liaison to ensure customer satisfaction during the implementation phase.

-Support team leaders in improving operational processes on existing customers

-Support team leaders in adopting digital mode of production and altered processes

-To ensure that staff understand SOP’s and processes, and can deliver the agreed services in co-operation with the respective Customer Service Managers

-To be the key point of contact for customers during the implementation and execution phase.

-Ensure that clearly defined process documentation is produced to support implementation plans and is shared with relevant operational / management personnel.

-Ensure compliance of business conformance

Key responsibilities

IT System Applications
-Provide expertise, leadership and training in the use of Maersk SCM operating applications / platforms.

-Support system implementation / application demonstrations where required.

-To provide best practice initiatives seeking out or supporting system efficiencies.

-Be a monitoring conduit between the Client and Maersk EDI team to ensure the required outcome of the project

-Provide guidance to the Commercial team in terms of managing IT requirements for the new Client and being responsible for its successful sign-off

Project management and Implementation
-Running Implementation projects in adherence to the Maersk implementation methodology as well as Client requirements

-Delivery of projects concerning internal and/or external stakeholders, focused on process change or improvement

-Management of the project stakeholders within the agreed scope and timelines, ensuring appropriate reporting and documentation is submitted within the deadline

-Writing and agreeing the content of the Standard Operating Procedures as well as supporting creation of Internal Operating Procedures in conjunction with Customer Service, participation in the quarterly/yearly reviews between Client/Ops teams where needed

-Provision of comprehensive status updates on all project and implementations to all stakeholders as well as senior management when required

-Revision of project scope between Commercial proposal and Client requirements, interrogating gaps or additions where feasible

-Ensuring post-implementation handover to Operational teams with full process review and alignment on the execution tasks, timelines and deliverables

Customer Process Development
-To support Maersk management structure and global operations in re-engineering existing customer processes to increase efficiency and drive down the cost to serve.

-Become an ‘Operational Excellence’ ambassador and encourage operational and customer service staff to apply best practice

-Actively seek out processes within internal or external environment that can be improved or streamlined using acquired knowledge and project methodology

-Document, implement and control the new process rules and activities, putting clear roles and responsibilities in place along with applicable measurements

-Taking accountability for a part of the Customer programs where required, scoping out, developing and finalizing projects with the whole supply chain structure

Support of new business/staff
-To support new business activity within the customer service teams as required. This involves working closely with internal stakeholders to ensure new business is implemented effectively.

-Ensure client defined SOP’s are clearly communicated to new business teams as per contractual obligations.

-Support the provision of training to new staff as and when required.

-Provide IT system training and support where requested across the business.

-Provide leadership, coaching and mentoring to CSO direct / indirect reports.

-Actively share knowledge about the systems, process and supply chain with all staff

We are looking for

Technical skills:
-A thorough knowledge of Maersk Products and solutions
-Strong IT skills (MS Office and PowerPoint, MS Project,)
-Thorough knowledge of Maersk operational systems
-Strong Project Management skills
-Good time management
-Maersk operational structure and functionality (Technology structure and support, CS functions)
-Continuous Improvement techniques and metric driven are an asset
-Outstanding verbal, written and presentation skills

Soft skills:
-Composure (high capacity for stress)
-Assertive/decisive and pro-active
-High sense of urgency and persistence as well as responsibility and accountability
-Confidence in dealing with people and building relationships
-Quick learning of new processes and systems, ability to adapt into new environments
-Self-starter and being able to work independently, delivering required results without constant supervision
-Ability to problem solve and recommend appropriate course of action: analytical and structured approach
-Able to give constructive feedback and challenge where appropriate
-Ability to manage stakeholders on various levels in the organization
-Open to challenges and positive about change management
-Customer centric

Experience & Skills
-An experienced individual with strong communication and time management ability.
-An ability to juggle several conflicting tasks and prioritise work.
-An ability to project manage complex pieces of work and coordinate workplans and task lists and motivate colleagues.
-An ability to communicate with customers at senior level and management throughout the organisation.
-Several years of experience in shipping, forwarding or logistics, with a detailed understanding of UK inbound retail processes, origin consolidation and purchase order management.
-A good commercial understanding and profit motivated.
-A desire to create and implement business processes in new areas, working at a detail level.
-Ability and aptitude to work unsupervised.
-Understanding and passion for driving Operational Excellence in the business
-Ability to work in a matrix organization and influence decision makers
-Proven and sustained track record of delivery, with focus on driving results through others
-Experience of working with wide variety of complex operational and commercial challenges
-Exposure and understanding of Business Improvement / Lean tools
-Excellent communication and influence skills
-Ability to interface with local and regional management teams
-Being a team member supporting the global/regional/area teams proactively
-Ability to build strong effective networks
-Knowledge of risk management with the ability to identify activities

Additional info

Ref. MA-309287
For more information please contact:
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: All the way.