TradeLens Customer Growth Manager

Maersk
Kuala Lumpur, Malaysia
Other
Last application date

Opportunity

The Regional Tradelens Customer Growth Manager is a combined role focused on existing customers’ account management, including ownership for onboarding, account management, upselling, retention and renewals.

Additionally, as a Subject Matter Expert further enhancing local solution expertise/knowledge/sales upskill – giving 360 approaches to customer.

We offer

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities

Product SME
- Subject Matter Expert for the customers
- Engage with Customers and provide expertise (deep-dive sessions when required)
- Provide regular product updates and rollout on new features, to the customers
- Drives new Go-To-Market initiatives to the customers.
- Support Region on driving local Sales Enablement Initiatives; focus on upskill sales organization

Account Management
- Ownership of closed-won customers
- Full responsibility of customer onboarding activities
- Responsible for upsell opportunities to existing customers
- Customer continued subscription to renewal
- Customer account plan and execution
- Work with CX team for customer requirements alignment
- Share customer feedback and requirements with CEN TradeLens Global Team and Global TradeLens team to support product development and commercial strategy
- Customer Case-Studies

Business Development
- Support CEN and Regional Product Team for Go-To-Market activities

We are looking for

- CAUTION – this is not your typical 9 to 5 job in a corporate world
- Strong Customer Account Management, Customer Success experience
- Strong BD experience
- Candidate needs to be flexible, work within-the-box, think and adapt outside the box
- Ability to work in a fast growing dynamic environment, work with existing constraints and build new collaterals along the way
- A Hunter-mindset, Go-Getter, “Don’t Say No. Give-Up”, HUNGRY is the attitude
- Ability to work prioritize and handle concurrent tasks at the same time
- High Energy, Focused mind-set

Basic requirement:

- IT graduate, software solutions background
- 5 years’ experience in software presales solutioning/consulting
- 3 years project management/implementation experience
- Supply Chain industry experience
- English and Chinese speaking, Bahasa Malaysia would be an advantage (MY/SG)
- Able to travel and work regionally
- Experience in customer account management, customer account ownership
- Experience in upselling value to customer
- Customer retention and renewal

Additional info

Ref. MA-309242
For more information please contact:
huiyin (h.y.tan@maersk.com). for application, please click 'apply' button
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A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com All the way.