Client Program Manager

Maersk
Singapore, Singapore
Project/Process/Performance Management
Last application date

Opportunity

Locations - Singapore / China / Vietnam / Cambodia / Thailand / Malaysia / Indonesia

Client Program Manager lives the mission and values:

Our Customers
“My Program Manager connects the dots, understands my needs, rises to any challenge and supports the development of my supply chain.”

Our Company
“Program Management is the engine driving towards the integrator vision, delivering real value to our customers through deep supply chain understanding, while driving down cost-to-serve.

Our People
“We collaborate across geographies as one efficient global team, engaged and proud to work for Maersk, supporting our key account.”

We offer

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities

Customer centricity – 25%
-Understand your account’s business, supply chain pain points and supply chain priorities
-Understand the trends of supply chain management in the vertical and in the market and share best practices with your account
-Build an account program plan, strategic roadmap, priorities and value creation and share them regularly with your account
-Prepare and conduct annual strategy meeting, annual KPI alignment meeting, quarterly business review and monthly performance review with your account to ensure your account’s supply chain optimization and service deliveries are reflected in your account’s satisfaction as promotor scores
-Build and maintain relationships with stakeholders of your account at regional and global level
-Understand your account’s needs and priorities and keep stakeholder mapping of our account up to date
-Prepare and conduct regular meetings and engagement calls with ES, KCD, CPD, Product, Sales, CX and GSC teams to align account strategy and to ensure service delivery
-Engage and influence internal stakeholders at all levels and champion the needs of your account
-Agree SOP with your account and maintain and develop IOPs for cargo, financial and EDI flows
-Establish the agreed KPI and targets and align them with CX and GSC teams
-Publish performance matrix to all CX and GSC teams and drive for service delivery and improvement action plans
-Deliver training sessions and roll out quiz programs regularly to CX and GSC teams
-Drive for capacity plan of people, facility and system in each location
-Understand business risks and ensure BCP is in place where cargo, financial and EDI flows are taken place
-Take lead of new and additional business implementation and customer-initiated projects and deliver in full within the agreed timeline
-Be your account’s point of contact and go to person for global/regional supply chain optimization and service delivery matters and escalations

Profitable growth – 25%
-Retain our biz and deliver account’s GP target
-Understand and be able to explain business trends in terms of volume and profitability
-Understand your account’s supply chain pain points, jointly develop value proposition/solutions/values for your account and turn them into growth opportunities
-Understand competition landscape of customer(s) across all Maersk products
-Own and maintain customer level neutrality and confidentiality governance (e.g. non-Maersk rate communication)

Process optimization – 25%
-Own E2E process of cargo, information and financial flow with FTE visibility
-Drive optimization of global E2E process cross functions and geographies and capture Lessons Learned
-Become an ‘Operational Excellence’ ambassador and encourage CX and GSC teams to apply best practices
-Apply LEAN process such as automation, elimination, simplification and standardization
-Deliver annual productivity targets by collaborating with Product, CX and GSC teams

Leadership and transformation – 25%
-Attract, develop and retain talents within CPM community
-Motivate CX with vision and account’s strategy and priorities
-Be a role model and live our core values
-Actively delegate learning opportunities and provide coaching and guidance
-Participate in building a motivating working environment
-Participate in Lesson Learned workshops or community calls with the regional/global CPM community and ensure best practice is defined, distributed and available to all key accounts

We are looking for

-Bachelor degree preferably in Business/Logistics/Supply Chain management
-12 + years relevant experience with a proven track record of key account management, process optimization, implementation, project management and customer service in lifestyle vertical
-Ability to work in a matrix organization and influence decision makers
-Proven and sustained track record of driving results through others
-Experience of working with wide variety of complex operational and commercial challenges
-Ability to interface with Senior Management, like CXO or Managing Director level
-Being a team member supporting the global/regional/area teams proactively
-Ability to build strong effective networks
-Knowledge of risk management and building BCP

Additional info

Ref. MA-309175
For more information please contact:
kar.chan@maersk.com
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A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com All the way.