Customer Service Associate - Delta, BC

Maersk
Delta, Canada
Customer Service
Last application date

Opportunity

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

We offer

Performance Team, now part of the Maersk global organization under a combined Warehousing & Distribution division, offers third party logistics services to over 500 customers. Encompassing almost 15 million square feet of warehousing capacity throughout the country and a large transportation segment capturing a variety of services, PT has key supply chain hubs in the Los Angeles and New Jersey/New York areas, and other facilities along the Western & Eastern coasts along with multiple locations in the Midwest. Performance Team has delivered significant sales and profitability growth over the last 8 years and will drive the Inland Logistics and Services business for the combined US business units for Maersk.

We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Key responsibilities

• Verify all delivery orders and bills of lading have been received and are correct
• Check that data is correct in the system and input any missing data
• Ensure that the WMS system is updated and accurate
• Ensure that all documentation is processed in a timely manner
• Record all customs clearance received from the broker daily.
• Maintain data integrity so that distribution can be received with no exceptions.
• Process paperwork out to operations at a container level.
• Make sure all diversion are accounted for and noted on consoles properly.
• Communicate on a daily basis with customer, broker and other departments, including managers and/or supervisors when issues arise.
• Monitor and report any level of service failures to the Customer Service Manager.
• Handle all requests from customer in a timely manner.
• Assist other CSR staff as needed and when time permits.
• Cross train in other areas of the team
• Customer claim processing, reporting, and procedure compliance facilitation. Partner with Facility Manager to determine best process for resolving claim. This may include implementing new procedures that will serve as "check and balance" to eliminate further claims.
• Support Maersk Distribution's commitment to quality, which includes customer specific Quality program(s), training requirements and work instructions.
• Special projects as assigned.
• Performs job related duties as specified by management

We are looking for

EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS:
• High school diploma/GED, Bachelor’s degree preferred
• 1+ years’ customer service experience in the transportation, manufacturing, warehouse and distribution industries. Retail and fast food customer service experience non applicable at this time.
• MS Word must be able to create and modify docs
• MS Outlook must be able to manage emails and calendars
• Intermediate proficiency skills in Microsoft Excel that includes inputting & exporting data, sorting, & filtering data, creating and modifying spreadsheets, using auto sum, basic formatting.
• Need to have flexibility to work earlier, stay later and weekends based on customer needs
Personal Characteristics (Soft Skills)
• Organizational skills, meticulous flow-through skills
• Excellent communication skills, the ability to work under pressure, and to work independently
• Must be assertive and self-starter
Preferred Qualifications (nice to have)
• WMS or Warehouse Management Systems
• YMS or Yard Management Systems
• Advanced proficiency skills in Microsoft Excel that includes pivot tables and Macros.
You must be authorized to work for any employer in the US.

Local candidates only; no relocation or visa sponsorship assistance is provided.
You must be authorized to work for any employer in the US.

Local candidates only; no relocation assistance is provided.

All qualified applicants will receive consideration for employment without regard to race, color, religion and religious creed, age, sex, gender, sexual orientation, gender identity, gender expression, national origin, ancestry, physical and mental disability, medical condition, genetic information, pregnancy, military and veteran status, citizenship status, marital status, or any other basis protected by law.

https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.p

Additional info

Ref. MA-308282
For more information please contact:
tiera.whitaker@performanceteam.net
Logo
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com All the way.