Collections Specialist

Jeddah, Saudi Arabia
Last application date


A great responsibility in managing and collecting of outstanding customer accounts, whilst maintaining the highest level of customer service. Collections Specialist will engage regularly, via telephone and other forms of communication with customers to ensure the timely payment of invoices and assist with the resolution of any disputes or queries raised by customers.

We offer

At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!

Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!

An exciting career opportunity in an international, challenging business setting characterised by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognised and well-rewarded.

Key responsibilities

- Create and send SOA’s to customers in a timely and accurate manner and in line with customer CSOP’s or global standard for SOA and send statements of accounts to clients.
- Generate daily call lists for collectors ensuring that those customers who are highest risk are given a high priority.
- Provide Area Collection Manager with daily, weekly and monthly reports on performance activity for collectors.
- Maintain constant communication with other complimentary business units to ensure that collections team is meeting set KPI’s.
- Review on-account payments and advise order to cash team of where payments should be applied.
- Prepare additional information dependant on cluster specific requirements.
- Ensure that high risk customers (based on debt ratios) are escalated to collections specialists and Area Collections Managers for treatment.
- Monitor payment application and supply relevant updates to the OTC team.
- Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner.
- Monitor AFR releases and liaise with internal customer support functions to ensure payment is received and goods are released in a timely manner and in line with internal procedures.
- Liaise with in-country coordinator, sales person where necessary.
- Adhere to relevant legislation.

We are looking for

- 3-5 years' experience in similar role
- Open for candidates based in Jeddah & Dammam
- Saudi Nationals only due to visa restrictions
- Analytical problem Solver who is keen to go the extra mile.
- Proactive & Innovative.
- Be a Team Player, a self-motivated individual and accountable.
- Capable of working with a group of diverse group of stakeholders both locally and in the GSC.
- Capable of working in a fast paced, performance driven environment.
- SAP and Excel experience essential.
- Customer Service/Sales orientation.
- Must have Finance qualification or studying towards one.

Additional info

Ref. MA-307615
For more information please contact:
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: All the way.