Sales Operations Manager

Dubai, United Arab Emirates
Commercial/Sales/Business Development
Last application date


We are currently looking for a candidate to take up an exciting role of Sales Operations Manager.
The Sales Operations Manager supports functions essential to Sales Force Effectiveness. This includes planning, quota setting and management, review of how we cover the market, sales process optimization, sales compensation administration, and ensuring a consistent and high data quality in our Sales data. The Sales Operations Manager is responsible for the effectiveness of the assigned sales organization to ensure we grow the topline.

We offer

At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!

Key responsibilities

Drive Sales Excellence principles and adoption across the area
- Ensure standard process and system adoption
- Drive adherence to sales minimum standards
- Drive the usage of standard data and reports in the MLOS and ensure discussions focusing on driving sales effectiveness
- Coordinates training delivery for the organization together with the Global Sales Academy
- Drive the Sales Incentive Plan, ensuring that we administrate and run the plan timely and to a high standard
Drive Sales Productivity
- Proactively identify opportunities for sales process improvement. Assist Sales Management to understand process bottlenecks and opportunities for productivity gain (e.g. online conversion of customers, offshoring)
- Serve as the liaison point with the GSC to ensure that GSC support is leveraged optimally and that processes are delivered at the right quality
- Implement and maintain an effective coaching framework
- Support Sales Channel reviews, portfolio designs and the equitable assignment of sales force targets
- Optimize results through best in class Sales Coverage and Sales Effectiveness processes, collaborating with Sales Managers to identify resource allocation and engagement improvement opportunities
- Optimize Sales results through adoption and analytics of available reporting/dashboards (e.g. Sales Productivity Analytics Dashboards)
- In collaboration with Global Commercial Academy and in line with Company objectives, design and implement local Sales Capability building program.
- Optimize Customer Satisfaction and Net Promoter results
Drive Sales Transformation
- Work as a change agent on transformation and other global projects

We are looking for

- The ideal candidate should have at least 5 years of minimum relevant experience in sales or sales operations, including sales processes
- Min 2 years’ experience leading a team
- We expect that you are a confident self-starter, able to take own initiatives with some kind of leader experience. Project management as well as change management experience and process understanding are also needed.
- Additionally, since in this role you will be dealing with a great number of stakeholders, strong communications skills are critical.
- Since the corporate language is English, proficiency in written and spoken English is a must.

Additional info

Ref. MA-302672
For more information please contact:
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: All the way.