Senior Account Lead- Customer Relation

APM Terminals
Mundra, India
Customer Service
Last application date

We offer

In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to your team’s and organization’ success. This is an opportunity for graduates with customer service experience or freshers to grow and develop in an enriching environment while bringing their best skills and talents to the forefront

Key responsibilities

Build strong and lasting relationships with customers and provide
second-to-none customer service.
•Take full responsibilities and end-to end ownership of customer shipments and issues.
•Engage in constructive problem resolution and provide solutions.
•Act and communicate proactively and keep customers informed of
any issues or changes in the booking.
•Address root causes and seek continuous improvements- constantly
look for ways to improve work processes.
•Work independently and assist the team in realizing goals and
standards – share knowledge and best practices.
•Take responsibility for the execution of shipment lifecycle process including cross functional coordination
•Adhere to timeline of management MIS and tasks without compromising customer experience

We are looking for

•Bachelor / Master’s Degree level with 3-5 years of experience.
•Previous experience in shipping / logistics is highly preferred
•An excellent team player
•Able to work under pressure
•Well organized, efficient and effective
•Strong interpersonal and communication skills
•Fluent in English (Written and Oral)
• The ideal candidate will be a person who has strong business, market and customer understanding with a passion to delight the customer through service.
• Has the ability to handle complaints with a smile and is willing to build a longterm relationship with the customer.
• Has the ability to take ownership and work for early resolution and closure of customer issues.

Additional info

Ref. AT-309656
At APM Terminals, we are a team of over 20,000 employees spread across more than 60 countries united by a passion to provide our expertise in port operations and container management services. By providing the expertise and port infrastructure essential to world trade, we actively support the advancement of the societies around us, enabling local economies to unlock their potential and build an even stronger global community. Working with a team of talented professionals you will get a chance to experience different cultures and make friends all over the world. You’ll find a culturally diverse, stimulating environment at any of our offices, terminals or depots. When you join APM Terminals, the world is your workplace. APM Terminals is an independent business unit within the Danish Maersk Group – a Global Fortune 500 company with about 89,000 employees and offices in 130 countries with global growth opportunities in a range of fields from shipping and energy to our offshore and manufacturing industries - Join us to achieve even your most ambitious career goals!