Team Leader - SCM & AIR - Ops / FinOps

Navi Mumbai, India
Supply Chain/Logistics Operations
Last application date

We offer

As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.

Key responsibilities

The position exists in order to execute the objectives set by the organization, meet the SLA's, identify and implement improvements in the process, working towards customer satisfaction with the objective of meeting the customer SLA's and simplifying the processes within the limits of GSC Organization guidelines

1. Service Delivery :
 Ensure all processes are performed as per the agreed terms in Service Level Agreement – Timely & Accurate.
 Ensure compliance to Performance Management Framework.
 Maintain Performance Tracking Reports. Review reports on a day to day basis, initiate action as required.
 Develop & Adhere to Established Control Mechanisms.
 Identifying adhoc customer requirements / exceptions and ensure that the requirements are fulfilled with a sense of urgency.
 Ensure Standard Operating Procedures (SOP) and SLA's are maintained for all processes handled in the GSC and reported to be necessary stakeholders.
 Visual management Systems as per Process Excellence standards are maintained.
 Track and monitor other KPI's related to the process. Conduct mock business continuity tests.
 Ensure interface from operational systems to FACT and necessary actions are taken.
 Ensure stakeholder management is done on all outstanding issues

2. Maintain all relevant documentation
 Ensure relevant level 4 and level 5 SOP’s are kept updated for all activities done.
 Maintain and continuously update all relevant communication matrix within GSC and also client specific.
 Maintain adequate internal control for activities done.
 Ensure relevant tracking files are maintained to track the agreed SLA and KPI’s with the stakeholder.
 Ensure visual management boards are updated regularly.

3. Process improvements
 Have a continuous improvement mind-set; identify improvement in day to day process
 Eliminate waste; provide suggestions for automating processes to facilitate efficiency improvements.
 Implement Cost Saving \ Value Addition Projects
 Identify & implement areas of service delivery improvement; give recommendations to responsible parties to ensure qualitative improvement in the service delivery.
 Ensure best practice is shared among other teams in the GSC

4. Employee engagement and peer relationship
 Establish and appraise on staff personal critical success factors, address performance appraisals, mentoring & coaching etc.
 Establish and maintain training plans for staff under responsibility. Recommend staff for performance awards.
 Maintain staff performance reports.
 Have monthly one to one discussions with staff on performance review and development.
 Conduct yearly performance appraisals for all direct reports.
 Staff administration in the form of approval of leave planning, shift scheduling, over time, back-up planning and maintaining overall compliance with staff policies.

5. Stakeholder communication:
 Regularly participate and take necessary call \ discussions with Business Partners
 Timely & professional interaction with Business Partners \ Stakeholders
 Communicate & Co-ordination with other teams within GSC.

6. Others:
 Ensure that all major risks are identified, documented and appropriately dealt with.
 Actively participate in relevant business contingency testing. Support other GSC’s during contingency procedures.
 Strict adherence to APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies.

We are looking for

Position Specifications:
• Graduate, ideally Finance and Accounting.
• Job Knowledge & Competency;
• Understand the Operational business processes across DAMCO business
• At least basic knowledge of Operational concepts internally and externally
• A minimum of 3 - 4 years’ experience in shipping or operation financial role.
• Some leadership skills and proven people management experience of 2-3 years.
• Excellent verbal and written communication and presentation skills.
Learning description of the role:
• Manage the risk management process within an individual business
• Manage external parties and internal stakeholders
• Manage the cost of an operating business
• Manage performance management of human resources who will support the role
Key Stakeholders/Relationships:
• Finance Management
• CSO Business Controllers
• GSC – Internal stakeholders
• External Vendors

Additional info

Ref. AP-309391
The current times show that managing supply chain is key to responding to change and even crisis. At Maersk, this is the big opportunity and an extremely exciting time to integrate global supply chains to benefit the customer, community and lift the society in times of need. From its focus on offshoring opportunities when it was established in 1999, Maersk GSC’s competencies have since grown significantly aiming to put customers at the centre of business. Maersk GSC operates from 7 locations across the world: India - Mumbai, Pune, Chennai, Bengaluru; China ‐ Chengdu; Philippines ‐ Manila; Morocco ‐ Tangier. The GSC comprises of some of the best minds in engineering, digital innovation, finance, commercial, operations and information technology that develop innovative end-to-end solutions providing best in class customer experience.