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We understand that billing arrangements can change. Updating payer terms or details is straightforward and can be done online.
- From the hub homepage, enter the shipment number into the freetext search box and click View Details.
- Click on the Charges & Invoices tab.
- Click Edit Payer Details to update the payer and select Prepaid or Collect.
- Click Submit Request to save your changes.
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Related FAQs
How can I receive a refund of my credit note? How to submit a Proof of Payment to ensure speedy cargo release? How can I update a Payer rule? How can I requests a refund or credit? Where can I find a copy of my invoice? What types of payment can I use to make a payment? How to raise a dispute? Where can I find my Statement of account? How to manage your account settings and bank details? As an Agent/ Third Party, how do I view and download the invoices of my Customers? How can I update an existing import demurrage or detention Payer rule?New to Maersk.com?
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