MX Cash Customers

As part of our ongoing commitment to delivering exceptional service, we’re pleased to announce an upcoming change to our collections email address for Mexico’s cash customers.

This update is designed to enhance how we manage your requests, allowing our collections team to respond with greater speed and efficiency.

What’s Changing?

Effective September 30th, all email requests from Mexico Cash Customers should be directed to our new address:
📧MX.cash.collections@maersk.com

The previous email address (mx.collections@maersk.com) will remain active but will now be dedicated exclusively to credit customers.

Why This Matters to You:

• Simplified communication – One email address for all your cash-related inquiries
• No need to follow up by phone – Your emails will be tracked and handled promptly
• Improved visibility – All correspondence for a single request will be accessible to our team in one place

Please note that our phone system remains unchanged, and you can continue to reach us as usual for any urgent concerns.

We’re confident this change will make your experience with us even smoother and more satisfying. Thank you for your continued trust and partnership. If you have any questions or require further clarification, please don't hesitate to reach out.