We would like to share with you a mid-week update, as we are steadily getting closer to business as usual.
We are very grateful to see that so many customers are using our systems in full, and are back in contact with our customer service teams. In case any of you are concerned about booking new shipments with us, we would like to reassure you that we are ready to handle your business through our booking channels and main customer service lines.
We would like to update you on the following:
Customer Service Contacts
Our phones have been restored and we look forward to hearing from you. Please reach us to the below phone numbers and select the relevant option.
BOARDLINE NUMBERS AND E-MAIL ADDRESS:
+244 923 166 100
+237 233 500 500
- Import: +242 04 4463351
- Export: +242 04 4463352
Democratic Republic of Congo:
+243 815 565 867
+241 01 70 31 36
We apologize for the slightly extended holding time that you may experience to reach our customer service representatives owing to the heavy flow of calls.
Operations: Ocean services, Inland services
Vessels are operating normally. Please view our sailing schedules at my.maerskline.com/schedules for Maersk Line and my.safmarine.com/schedules for Safmarine.
*Due to ongoing pilots' strike in Matadi port, our vessels are unable to berth. We will keep you updated.*
We are actively working to restore our systems with significant progress day after day. We thank you for your support and patience. Feel free to contact us in case you need further clarifications using the following e-mail addresses:
Bookings are still being submitted successfully. You can continue to make bookings, view sailing schedules, submit shipping instructions, track and trace shipments, and collect invoices at the counter.
Import Cargo Release and Payment
Cargo release will be immediate if you have credit approved by Maersk Line prior to June 24, 2017.
Cash (non-credit) Customers:
Please provide us with proof of payment such as invoice copy and receipt, along with the BL copy to enable Maersk Line to collect accurate payment.
With this proof of payment, we immediately proceed to process your delivery order requests.
We continue to post on social media via the following channels:
Your Maersk Line Southern West Africa Team