Digitalisation is also a key part of the future for the Transport and Logistics division, a point that Group CFSTO Jakob Stausholm drove home by saying that “everything that can be digitalised will be digitalised”. This will not only make for cost savings, but online services will also improve customer experience and loyalty:
“It won’t be enough to give us a premium, but we expect to see better customer stickiness, higher share of wallet and greater interest in our other services,” said Maersk Line CCO Vincent Clerc.
More growth, no newbuilds
Søren Skou repeated the ambition of returning to growth, organically and inorganically, even with the plan to separate the companies in the Energy division which represent 25% of A.P. Moller - Maersk revenue (2015). Thus, the Hamburg Süd acquisition will replace 15% of the 25% and Maersk Line is winning market share.
Any need to build new vessels in addition to the current orderbook was brushed away, promising a lower level of capital expenditure in coming years:
“The industry doesn’t need any more ships and we don’t need to build in coming years,” Skou said.